Terms of Service

1. The services

Algominds provides AI-driven go-to-market software, including signal intelligence, lead generation, outreach drafting and sending, reply management, and related automation. The Services are provided on an “as is” basis. We use reasonable skill and care, but we do not guarantee any specific outcome (such as a number of leads, replies, meetings, or revenue): results depend on factors outside our control, including market conditions, your offer, and third-party platforms. Any timelines we give are estimates, not guarantees. We may change, improve, or discontinue features over time.

2. Eligibility and your account

You must be at least 18 to enter into these Terms on your own behalf. You are responsible for your account credentials, for any connected mailboxes or social accounts, and for all activity under your account. Keep your credentials secure and tell us promptly of any unauthorised use. Where you sign in through a third party (for example Google or Microsoft), we never receive or store that provider’s password; access is granted via a secure authorisation token.

3. Orders, pricing, payments and subscriptions

When you place an order you agree to pay the fees quoted. Payments are processed by Stripe; for custom work we may agree invoicing. Amounts are in GBP unless stated otherwise, and applicable taxes (such as VAT) are added. Invoices are payable as stated (typically within 7 to 14 days). Late payment may lead to suspension and to interest and reasonable collection costs as permitted by law.

Subscriptions renew automatically each period at the then-current price until cancelled. You may cancel at any time from your dashboard or by emailing us; cancellation takes effect at the end of the current paid period, and no partial-period refunds are given. A contract forms when we confirm your order or you complete a checkout that includes your acceptance of these Terms. We may decline or cancel an order before confirmation (for example for suspected fraud) and will refund any payment taken if we do.

4. Consumer rights (UK)

If you are a consumer (acting outside your trade or profession), you have statutory rights that these Terms do not limit. Under the Consumer Contracts Regulations 2013 you normally have a 14-day cancellation right from the date of contract; if you ask us to begin, and start using, the digital service within that period, you agree that right ends once performance begins. Under the Consumer Rights Act 2015, digital content and services must be as described, fit for purpose, and of satisfactory quality. We honour these rights, and any further consumer rights that apply (including under the Digital Markets, Competition and Consumers Act 2024), to the extent required by law. Business customers are governed solely by their contract and these Terms. Once we have begun providing a Service, fees paid are non-refundable except where the law requires otherwise.

5. Acceptable use

You agree to use the Services lawfully and not to: send spam or unsolicited messages in breach of applicable law; harass, deceive, or impersonate; infringe intellectual property or privacy rights; scrape personal data without a lawful basis; or breach the rules of any platform you connect (for example by exceeding permitted message volumes). You are responsible for ensuring your outreach is lawful in every jurisdiction you contact, including obtaining any required consent or lawful basis and honouring opt-outs and do-not-contact requests. We may suspend or remove activity that breaches these rules.

6. Your data, content and connected platforms

You keep ownership of the data and content you provide. You grant us a royalty-free licence to use, reproduce, and modify it only as needed to deliver the Services, and you may continue to use the deliverables we provide for your own business purposes. You confirm you have the rights and lawful basis to share any data you give us (including contact data), and you agree to indemnify us for claims arising from a breach of that confirmation. We may use anonymised, aggregated performance data to improve the Services.

Where you connect a third-party account (such as a mailbox or LinkedIn), you confirm you are authorised to do so. Because those platforms are outside our control, we are not liable if they restrict, suspend, or ban your account as a result of activity you direct, except to the extent we have breached these Terms or the law.

7. Intellectual property and licence

We and our licensors own all intellectual property in the Services, including the software, models, designs, and our brand. Except for content you supply, nothing here transfers our IP to you. On full payment we grant you a non-exclusive, non-transferable licence to use the deliverables for your own internal business (or personal, if you are a consumer) use. You may not resell, sublicense, or create derivative works from our materials, or reverse-engineer the Services, except where the law permits.

8. Indemnity

You agree to indemnify and hold harmless Algominds, AI Empowerment Ltd, and our officers, employees, and agents from claims, damages, losses, and reasonable legal costs arising out of:

• your breach of these Terms;
• your use or misuse of the Services;
• any content or data you supply; or
• your violation of applicable law or third-party rights.

This indemnity survives termination.

9. Disclaimers and limitation of liability

Except as expressly stated here or required by law, we give no warranties, and we do not warrant that the Services will be error-free, uninterrupted, or achieve any particular result. To the maximum extent permitted by law, our total liability for any claim arising from the Services will not exceed the amount you paid us for the relevant Service in the 12 months before the claim (or £100 if no fees were paid in that period). We are not liable for indirect, incidental, special, or consequential loss (including lost profits, data, or business). Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.

10. Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate access if you breach these Terms, break the law or a third party’s rights, or if continued performance becomes impractical (including due to a force majeure event). On termination you must stop using our deliverables and return or delete our confidential materials. Prepaid fees for Services not yet delivered are not refunded unless the law requires it. Clauses that by their nature should survive (including IP, indemnity, liability limits, and governing law) continue to apply.

11. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, civil unrest, epidemics, government action, strikes, or internet and infrastructure failures. We will resume performance as soon as reasonably practicable.

12. Changes to these terms

We may update these Terms by posting the revised version here or notifying you by email. Changes apply to future use and purchases. Continued use after a change means you accept it. If a change materially reduces your rights, we will give notice and, where the law requires, a right to cancel within 14 days.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. We both agree to first try to resolve any dispute informally by contacting contact@algominds.ai. Any unresolved dispute will be settled by binding arbitration in London under the Arbitration Act 1996 (LCIA rules, in English), except that either party may seek urgent injunctive relief in court. If you are a consumer outside England and Wales, you may have the right to bring proceedings in your local courts under your local consumer law.

14. General

We may assign these Terms to an affiliate or successor (for example on a merger); you may not assign without our consent. These Terms, with any signed proposal or order form, are the entire agreement between us and supersede prior discussions. Our failure to enforce a provision is not a waiver. If any provision is unenforceable, the rest continues in effect.

15. Contact

AI Empowerment Ltd (trading as Algominds), 124 City Road, London EC1V 2NX, United Kingdom. contact@algominds.ai.